Jumat, 20 Januari 2017

MAKING AND RECEIVING TELEPHONE

Hi guys welcome to my blog, now I’m gonna write about “Making and Receiving Telephone Calls”. Communication nowdays is really easy, we can use telephone, text or social media. And these are some expressions we use for making and receiving telephone calls at work

Making Telephone Calls

1. What we have to do at first is introducing yourself. And these expressions we can use:
Greeting: Goodmorning, good afternoon, good evening
Tell your name and the company you work for: This is Tom from Indosat Corp.
The reason you make phone call: I’m calling about…… or could I speak to…..

2. When the person we want to speak is unavailable
 Can I leave a message?
Could you ask him/her to call me back, please?
Okay, thanks. I’ll call back later.

3. When the connection bad we can use these expressions
I think we have a bad connection. Can I call you back?
I’m sorry, we have a bad connection. Could you speak a little louder, please?
I’m sorry, could you repeat that please?

4. Ending the call
·         Thank you very much. Have a good day.
·         Thanks for your help. Have a good day.
      

       
   receiving Phone Calls

       1. Answering the phone
·         Greeting and we have to tell the name and the company then offer help:

   Goodmorning, ABC company, Tom’s speaking, how can I help you?

2. Getting the name of the caller if he/she doesn’t give it to you

 May I have your name please?
Who am I speaking with?
May I ask who’s calling?

3. Responding to a caller’s request
Sure, let me check on that.
  Let me see if she’s available.
 Sure, one moment please.

4. Asking someone to wait on the line
Can I put you on hold for a minute?
Do you mind holding while I check on that? (or “handle that for you,” “check to see if he’s available,” etc.)
5. Taking a message
 He’s/she’s not available at the moment. Would you like to leave a message?
He’s/she’s out of the office right now. Can I take a message?

6. Dealing with bad connections/wrong numbers
I’m sorry, we have a bad connection. Could you give me your number and I’ll call you right back?
 I think we have a bad connection. Could you speak a little louder, please?
I’m sorry, could you repeat that?
I’m sorry, you have the wrong number.

7. Ending the call
 Is there anything else I can help you with?…Okay, thanks for calling. Have a great day.
 Is there anything else I can do for you?…Okay, have a good day.




ASKING AND GIVING SUGGESTION EXPRESSIONS

Asking Suggestions:

- What do you recommend we do about .....?
  - What would you advices us to do?
  - Do you have any suggestions?
  - What would you do about ...?
  - What do you think I should do?
  - What do you suggest?
  - Would you like to .....

  - Shall we go ....   

Giving Suggestions:

- I would recommend that you ....
  - My advice would be to ...
  - May I suggest that we ...
  - If I were you, I would ....
  - I think you should ....
  - Maybe you should ...
  - Why do not you ...

CONTROLLING DISCUSSION

List of Steps

If you wish to experiment with a meeting of the sort I have been describing, here is a list of the basic steps involved

1. State the problem.
2. Discuss it, with possible solutions.
3. Restate the problem as each participant understands it.
4. Select one of the restatements.
5. Take the group on vacation.
a. Select one key element (a striking image, say).
b. Pick out an area in which to concentrate (weather).
c. Then ask for examples of the key element (striking images in weather).
6. Select one example (“thunderhead”) and ask for further examination.
7. End the vacation and ask for possible solutions to the original problem.
8. When a solution is reached, or when the wells have run dry, relinquish the chair to another member of the group.

DISCUSSING PROGRES

Classroom discussion is a time-honored way to learn. It is also an evidence-based way to help students retain information, pay attention, and gain real insight. However, if you’re a discussion leader, you may be nervous. Preparing for, opening, and continuing a great discussion is a skill you can learn. These steps advise you on every aspect of leading a good discussion, from keeping everyone engaged, to managing strong personalities, to wrapping up the discussion. So if you find yourself needing to lead a class in college or high school, or if you are simply interested in alternative ways of learning, practice these skills and make them your own. Soon you will be on your way to leading engaging and thought-provoking discussions where everyone learns -- including yourself!

·      Ask a question that inspires a productive conversation. The best questions are neither too open-ended nor too limited. "Yes or No" questions halt discussion, while overly broad questions (such as "What do you think about Romeo and Juliet?") questions also tend to discourage discussion. The best questions are balanced; they are open enough that there seem to be a few good answers, yet closed enough that people know how to approach them, and feel motivated to start talking.
    ·    Be prepared. As the discussion leader, you should come into the meeting with several  "big" questions. Be prepared to ask the next one when discussion dies down, when people need more food for thought. The more prepared you feel when you walk into a classroom, the more confident you’ll look. If you look confident in your ideas and your approach, students will be more likely to respect you and to cooperate.
 · ·        Provide clear guidelines for participation. Everyone knows how to have a conversation; but a thoughtful discussion is more intentional and more focused than just a chat. If you want to start the conversation off on the right foot, then let the students know exactly what your expectations are. Should students raise their hand before speaking? Or should they speak freely without raising their hands? Should they use "Mr." and "Ms." when addressing their fellow students? These details clarify expectations and hence increase student confidence. You might also coach students on how to avoid personal biases in their responses, or any terms to use or avoid, and what to do if the discussion gets heated

       ·  ·        Provide a shared frame of reference, such as a book, video, or other media. It’s important for you and the students to have something you can all talk about before you begin the discussion. This can be almost anything: the assigned reading for that day’s class, a news story or poem, a work of art, or even a natural object like a sunset. The important thing is that you and the students share a common object of study so the discussion can be concrete instead of wallowing in abstractions 
       · ·       Maintain enthusiasm for the topic. One way to make sure that the discussion goes well is toshow your enthusiasm for the subject right from the beginning. If you have engaged body language, are alert and energetic, and show how the topic is important to your life and the lives of the students, they’ll be much more likely to be engaged. If they think that you’re tired, apathetic, or just trying to get the discussion over with, then they’ll be less likely to care
      ·      ·  Define key terms. One helpful way to begin the discussion is to define any key terms that may be useful to your students throughout the discussion. For example, if you’re giving a lesson on poetry, you can discuss simile, metaphor, allusion, or any other literary devices that are central to the poem. If all of your students feel like they’re on the same page and have a strong foundation before they begin the discussion, then they’ll be much more confident about participating.
       ·         Present yourself well. In order to lead a meaningful discussion, you should strike a balance between confidence about what you know and a willingness to learn more. A discussion is an adventure -- you may not know exactly where it will go, but you can lead the way. If you are willing to be vulnerable in showing that you don't know everything, students will be more likely to be vulnerable too.




GIVING REPORT

Hi guys welcome to my blog, now I’m gonna write how to giving a report expressions. These are some expressions you can use to giving a report:

·         I'm here to report on our experiment...
·         The purpose of our research was to find....
·         We wanted to find out...
·         Why did we choose...?
·         We contacted customers who...
·         Then on our website we offered...
·         We spoke to residents again...
·         We asked them for their opinions of...
·         They commented on....
·         I think we can say that...
·         We found that...
·         And, more importantly…

Some suggestions for giving work report
Before doing assigned work:
·         Write down your assignment in your notebook
·         Determine which statistics must be collected

During the assignment:
·         Take out your notebook and collect needed data (descretely & protecting confidentiality)

After the assignment:
·         Talk with partner and determine who will say what to avoid repetition
·         Ensure that each partner has a highlight
·         Decide who will give the statistics, (i.e No. of visits,                        contacts, leaflets, sacramentals, etc.)
·        Combined, the  reports show what has been attempted and             achieved, in what spirit; the time spent; the methods used;               was not been gained and the persons who have not been
        touched.  Also, share, as appropriate: follow-up actions suggested, problems, questions, and concerns in how work was executed, as well as new things learned, new ideas, etc.
             During the meeting:
·         Have your notebook open to your notes on the assignment
·         When your name is called to report, glance at statue & silently say a short prayer
·         Speaking audibly, say, “I was assigned to [WORK] with Br/Sr [ASSIGNED PARTNER]”
·         Give your report (Speak loudly, you should feel as if you are yelling)
·         This includes giving your highlight; reports should typically be about 1 minute.
·         Indicate when you are finished giving your report (i.e. “This concludes my report”)
·         The report should be fact-based and faith-based; opinions and personal views should be reserved.  Information reported should be on spiritual issues, not secular ones.  Do not say, “he lives near the park,” or “the home was large and well-furnished.”

When others give a report
·         Do not interrupt the report (except for the President)
        –Neither the Secretary, nor the partner, should interrupt
·         Listen carefully to the report, look at the speaker; and take notes as appropriate
·         If it does not appear that a notebook was used, ask if it was
·         Ask relevant questions after the report is given






                                                                                                                          

MAKING SMALL TALK ON TRAVEL

Here some expressions you can use to make small talk during travel

Questions to ask about someone’s trip:

” (Are you) getting excited about/for your trip?”

“When are you flying out?” or “When are you heading off?”

“Are you going on a tour or are you on your own?”

“Are you all packed yet?”

“Is your trip all planned out or it spontaneous?”


How to respond to someone’s answer:  
        
“Oh wow that’s so cool”

“Check out the markets at night. They are amazing.”


“I’ve never been there but I’ve always wanted to go.”

Senin, 26 Desember 2016

ORDER LETTER AND INQUIRY LETTER


How to create order letter/inquiry letter

Hello All! What’s up? Today I’m going to post about Order Letter and Inquiry letter start from how to create order letter and inquiry letter until the example of it . I will give you an explanation about order letter and inquiry letter as well.
Letter of Order a.k.a Order letter is a document that confirms details of a purchase of goods or services from one party to another. It usually includes information about what you are ordering, like quantity, model number, or color, the payment terms, and so on. When the receipt receives this letter, they will process the order and send the merchandise.
Inquiry Letter, on the other hand, is a letter that’s written for collecting information about job seekers, prices, products, and services before awarding jobs, granting credit, making contacts and giving promotions are known as letter of inquiry. This letter is written to a third party seeking information about either job or company that wishes to make business relationship.

How to create Order letter and Inquiry Letter

A.    How to create order letter

1.      Politely thank the buyer or client for their costum.
2.      Briefly outline the details of the transaction, such as the item model name, color etc, the name of the buyer or client, their address if relevant, and medium of payment. This is essentially a summary of the order to reassure the receipent that everything is going smoothly.
3.      Provide contact information so the receipent can get in touch if there’s problem.

Letter Of Order Example:


Devzul Kitchen Equipment
Devi Zulfa. A
4220 Straford Park
Harold, KY 41635


Dear Mrs. Devizulfa,
We would like to purchase twenty two (22) individual stand mixers (Model #43423), all in the color red.
We would like you to charge this purchase to the preexisting account that we have with you, business account #543234.
We hope to receive this order no later than Friday, November 11th, 2009. Attached to this letter please find our preferred shipping method and receiving address.
Please confirm that you received this order by calling us at 232-231-4563 anytime during business hours, Monday to Friday.

Thank you for your cooperation

Keller Kitchen Co

B.     How to create Inquiry Letter

1.      Be courteous. Remember, by making the request you are imposing on the reader’s time and/or resources.
2.      Don’t send an inquiry letter for information you could easily find out by other means, such as with a quick search on the internet.
3.      Your letter can be fairly short, but it should be long enough to adequately explain what it is that you are inquiring about and what you want the reader to do in response to your letter.
4.      Generally, give at least a couple of weeks for the person, company, or organization to respond to your inquiry before you send a follow-up letter or make a follow-up phone call.
5.      If appropriate, you may want to mention that you will keep confidential any information provided. (This may increase the likelihood that the reader will respond to your inquiry.)
6.      Make it as easy as possible for the person to respond to your request. This might mean offering to pay for any needed photocopies or mailing costs, or perhaps including a self-addressed, stamped envelope; necessary forms, questionnaires, or other documents; and so forth.
7.      Make sure to include contact information so that the person can easily get in touch with you if necessary, such as your cell or home phone number or e-mail address.
8.      When the person responds to your inquiry, it is a good idea to send a quick note of thanks expressing your appreciation and telling how the information helped (or can help) you. If appropriate, you may want to offer to return the favor in the future.
  

How to respond to an inquiry letter:
1)      Specifically indicate the inquiry that was made, as you understand it.
2)      Express your appreciation for the person’s interest.
3)      If possible, personally respond to the inquiry. You might want to include with your response letter any brochures, catalogs, reports, or other helpful information available.
4)      If appropriate, clearly describe any action you feel the person should take and the reason(s) for such a recommendation. (However, you may want to use caution because of any possible liability you might incur for offering such advice.)
5)      If you cannot personally answer the person’s question, let him/her know that you have contacted the person who can and that he/she will shortly be in touch with the reader. If this is not possible, express your regret for being unable to help the reader, and try to find out for him/her the contact information for someone who can help.
6)      If appropriate, you might want to include additional information about your organization, the products or services you sell, or the subject matter of the inquiry, beyond the scope of the original inquiry.
7)      Close by saying that you would be happy to help the reader in the future if he/she needs further assistance or by wishing him/her well in his/her endeavor or project, etc.
    Inquiry Letter Tips:
1.     Begin your letter by stating who you are and giving your status or position (such as student, researcher, interested consumer, etc.), and tell how you found out about the individual or entity that you are writing to.
2.     Clearly state what it is that you are inquiring about and what you would like the recipient of your letter to do. Make your inquiry as specific as possible.
3.     You might want to briefly explain the purpose of your letter or what you hope to accomplish. Such an explanation may prompt the recipient of your letter to act more quickly.
4.     If appropriate, consider mentioning the letter recipient’s qualifications for responding to your inquiry (this may prompt him/her to act when he/she might otherwise be hesitant to do so). For example, you could explain that you are writing to the reader because she is a leader in her field and the accepted authority on the subject you are interested in.
5.     Include the date by which you need the information, services, etc., that you are requesting, and indicate that you await the reader’s response.
6.     Thank the person for his/her time.
     

   E xample of Inquiry Letter
Jl. Raya bogor km.30
Jakarta timur, DKI Jakarta, 13520

December 24, 2016



Mr. syaiful hidayat
Internship Coordinator Associated Bank
Jl. Akses UI Kelapa Dua
Depok, Jawa Barat

Dear Mr. syaiful:

During the Fall Job and Internship Fair at the University of Gunadarma– Depok, I had the opportunity to visit withRizka Alvine, your College Recruiting Manager. She suggested that I contact you directly to receive moreinformation about your summer internship program.

Through a course on financial institutions, I was exposed to many aspects of commercial banking. This represents acareer opportunity that would allow me to combine my interest in finance and my strong interpersonal skills which Ihave developed through my various work experiences and campus activities. To compliment my academics andpresent work experience, I would hope to participate in an internship during the summer of 2016.

I would appreciate any information that you could forward to me about your summer internship program. If youhave any questions, I can be reached at (081) 883-121211. I look forward to receiving the information andspeaking with you soon. Thank you for your time and consideration.

Sincerely,


Devi Zulfa Angrini

Source: